Most people interact with your government through forms. Sometimes a form is short and simple. Some forms can feel long, complex, and stressful. A lot of time is spent filling out forms and processing them. The main reasons forms take a long time to complete are figuring out what questions are asking for and tracking … Continued
We created a custom ChatGPT called Service Thing. It helps you write government services content that focuses on tasks and is easy to understand. Custom GPTs are currently only available to ChatGPT Plus subscribers. This will hopefully change in early 2024 and be open to everyone for free. Service Thing If you don’t have a … Continued
Generative AI can create content based on patterns it has learned from existing data. A prompt for generative AI is a set of instructions that tells it what kind of content to create. This post explains the steps for preparing a generative AI prompt you can use to create draft government service content. An action … Continued
Website content is one of the first things someone interacts with when learning about your government service. It should be part of your local government customer service strategy. A service helps someone do something and an action page is like digitally holding their hand through the process. The information in your service inventory is a … Continued
People come to your website to accomplish tasks. They want or need to do something. This means interacting with your digital government services. Some of your services are digital government services. Some are in-person and many are somewhere in between. Regardless, people should be able to find out about all of your services on your … Continued
When you make a new website, it’s important to get feedback on it to make sure it works for people. Getting feedback on your website should be part of your government customer service strategy. If you don’t have the time or budget to do extensive user research, here are 3 easy ways to get feedback … Continued
When you work with departments on a new website, it’s helpful to begin by learning about their priorities. Once you understand them, you can work on ways to make their key services easy to find. This will help you develop a government content strategy. Each department has its own mission and operational goals. Depending on … Continued
A team agreement is a shared set of norms and expectations that define how team members will interact. Sometimes they are referred to as working agreements. They create a foundation for: Trust Accountability Collaboration Why team agreements matter Team agreements pave the way for a productive and effective work environment. They provide a framework for … Continued
This is a chapter from Proudly Serving, contributed by Laine Hendricks and Rebecca Woodbury Overview Guiding principles help organizations align their values to their digital goals. They serve as an aspirational North Star to help teams make design and content decisions. Guiding principles enable collaboration and consistency so digital products achieve better outcomes and build … Continued
A new website project ends with a launch, but your website is never done. When you get feedback, you should report out about what you did. An easy way to do this is a regular update with a list of things you’ve done and things you are doing to improve the site. Sharing updates increases public … Continued
