Author: rebecca@deptofcivicthings.com

Santa Ana launches new website

Santa Ana, CA (pop. 332,610) recently launched a new website using the ProudCity platform. As a ProudCity Certified Service Partner, Department of Civic Things supported the City’s product owner and project team with: Content strategy and design Plain language training Website accessibility training The content on the new website prioritizes the most common services and … Continued

Part two: a practitioner’s guide to community engagement

How to create sustainable and effective community engagement for your government agency Written in collaboration with CitizenLab, part two of this series explores defining engagement and designing a sustainable and effective engagement strategy for your government agency. It covers the tactics you need to design a long-term engagement plan by defining the different types of … Continued

Service Design Workshop

Getting out of the hamster wheel is hard. We know we need to spend more time learning new things. We know we need to spend more time working on hard things. But the emails. And the meetings. The paperwork. The interruptions. Just. Don’t. Stop. We’re creating a learning opportunity where you will have the space, time, … Continued

Part one: a practitioner’s guide to community engagement

How to create sustainable and effective community engagement for your government agency Written in collaboration with CitizenLab, part one of this series explores the steps you need to take to create a sustainable and effective community engagement strategy for your government agency. In this guide you’ll find: Tips to better understand your community and your … Continued

How to empower the local government product owner

Purpose The purpose of an empowered product owner is to make sure that a government service or program is effective and meets people’s needs. “There must be a single product owner who has the authority and responsibility to assign tasks and work elements; make business, product, and technical decisions; and be accountable for the success … Continued

Blending offline & online community engagement

In this CitizenLab webinar, Milzy Carrasco, Director of Community Engagement for Lancaster, PA and Rebecca Woodbury, who runs Department of Civic Things, discuss how local governments can combine online and offline community engagement to reach more people, build trust, and make more strategic and equitable decisions. From survey design to pop-up workshops, we discussed the … Continued

ProudCity Turns to Partners to Unbundle Web Tech, Service

Originally published May 2021 in GovTech Magazine: The company, which offers technology to help local governments set up and run their websites, is using certified partners so that agencies can use different firms for things like implementation and content development. The company provides open source technology for local government websites, but to actually own a … Continued

Accessibility basics for government websites

Why accessibility matters 1 in 4 Americans are living with some type of disability. 4.6% are blind or have serious difficulty seeing. 5.9% are deaf or have serious difficulty hearing. 10.3% are living with a cognitive disability like dyslexia, attention deficit, or autism. About 1 in 12 men are colorblind. It’s the law. Section 508 … Continued

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