Most people learn about your government services and programs online. They don’t typically start on your homepage – they start with a Google search. This now means, they start with Gemini. AI tools like ChatGPT, Gemini, and Perplexity are answering questions about your services. Are they getting them right? This depends on how good your … Continued
Information on your government website is the foundation of your customer service. If it’s easy to understand and accurate, you’ll save time and build trust. Government website projects typically focus on a new content management system and a new design. Content is often an afterthought. Departments are usually left on their own to manage the … Continued
Clear communications – for internal or public consumption – is at the heart of good government. Writing better content eliminates confusion, saves time and resources and delivers a better overall government experience. Department of Civic Things and ProudCity are proud to collaborate on new training to support local governments in plain language, both for online … Continued
You don’t need a big budget or a lot of staff to make a great website. When I started Department of Civic Things, I knew I wanted to work with small cities. About 85% of towns in America have fewer than 25,000 residents, and 76% have fewer than 5,000. With tiny budgets and few staff, … Continued
Challenged with a disorganized, outdated website, the borough of Somerville, NJ sought a solution. With expert guidance from ProudCity and Department of Civic Things, Somerville used a service-minded content design approach to transform their website. Somerville is a vibrant town buzzing with families and young professionals, but their website made it difficult for the local … Continued
Try our local government ai writing assistants and guide for website projects. New development happening in your city? Help people see what it will really look like. GPTs for local government We now offer several AI writing assistants to help you: Build content for your services and tasks Draft staff reports for public meetings Write … Continued
Your website is the foundation of your digital government services and customer service. A helpful website that works well will increase public confidence and trust in government. In this guide, we’ll help you make the best local government website. We’ll provide a comprehensive rundown of a City website project, including: Why it’s important How to … Continued
Your website is the foundation of your government’s services and customer service. A good website makes it easy for people to get things done and this increases public trust in your organization. In this post, we’ll provide 6 tips for government website projects and why they are critical for your project’s success. 1. Help people … Continued
Most people interact with your government through forms. Sometimes a form is short and simple. Some forms can feel long, complex, and stressful. A lot of time is spent filling out forms and processing them. The main reasons forms take a long time to complete are figuring out what questions are asking for and tracking … Continued
It’s that time of year again – business license renewals. If your renewal cycle is based on the calendar year, you are probably sending out reminders to hundreds or thousands of business owners right now. There’s usually quite a bit of customer service involved in this program. Business owners often: Get confused about what they … Continued
