ProudCity Certified Service Partner
Department of Civic Things is proud to be a Certified ProudCity Service Partner.
About

The ProudCity Certified Service Partners program is a marketplace of content and service design experts using the ProudCity platform to support local government digital service efforts.
ProudCity
Benefits
- Separate your content strategy from your technology implementation.
- Support your project team with external content expertise.
- Learn content design and how to write for government websites.
Services
Services we offer through the ProudCity Certified Service Partners program.
Strategy
Provide a review/recommendations for content, governance and communications.
Implementation
Help execute on content, images, documents and search engine optimization.
Coaching
Training and mentorship on content, design and product management.
Thing 1
Good for a single department that needs special attention (and can help guide others).
$6,000
Includes:
- 40 hours
- ~50 pages
- ~30 other*
Services
- Manage project for department
- Create department-specific content for:
- Pages
- Answers*
- Events*
- Documents*
- Simple online forms*
- Provide strategic content advice
- Department page architecture, page titles and menu labels
- Image selection and placement
- Coach department on:
- Plain language
- Accessibility
- Content design
Add-ons
- Homepage and landing pages - $900
- Answers - $1,800
Thing 2
Good for content strategy expertise and an extra set of hands to augment your internal team.
$9,000 (<25K population), includes:
- 54 hours
- ~75 pages
- ~50 other*
$12,000 (25-50K population), includes:
- 70 hours
- ~100 pages
- ~75 other*
For cities with >50K population, contact for custom pricing.
Services
- Support project manager
- Conduct a page audit
- Create content for:
- Pages
- Answers*
- Events*
- Documents*
- Simple online forms*
- Provide strategic content advice
- Site architecture, page titles and menu labels
- Image selection and placement
- Coach content team on:
- Plain language
- Accessibility
- Content design
Thing 3
Good for additional support and coaching, plus more help with content creation.
$12,000 (<25K population), includes:
- 80 hours
- ~100 pages
- ~100 other*
$18,000 (25-50K population), includes:
- 110 hours
- ~150 pages
- ~150 other*
For cities with >50K population, contact for custom pricing.
Services
All services included in the "Thing 2" tier, plus:
- Support project manager
- Coach internal product managers and owners
- Create content for:
- Homepage
- Landing pages
Thing 4
Good for if you need someone to lead your internal team and help with most of the content creation.
$19,000 (<25K population), includes:
- 120 hours
- ~120 pages
- ~120 other*
$26,500 (25-50K population), includes:
- 170 hours
- ~200 pages
- ~200 other*
For cities with >50K population, contact for custom pricing.
Services
All services included in "Thing 3" tier, plus:
- Manage your internal content team
*Other: answers, simple online forms, events, documents
If max hours are reached, time is billed at $150 per hour. Complex forms are also billed at $150 per hour.