When you work with departments on a new website, it’s helpful to begin by learning about their priorities. Once you understand them, you can work on ways to make their key services easy to find. This will help you develop a government content strategy. Each department has its own mission and operational goals. Depending on … Continued
A team agreement is a shared set of norms and expectations that define how team members will interact. Sometimes they are referred to as working agreements. They create a foundation for: Trust Accountability Collaboration Why team agreements matter Team agreements pave the way for a productive and effective work environment. They provide a framework for … Continued
I’ve always been inspired by the open source nature of public sector work – sharing and learning from each other in ways that lift us all up. Read GovFresh’s chat with Department of Civic Things founder, Rebecca Woodbury.
The Marin Flood Control District recently launched a new website using the ProudCity platform. As a ProudCity Certified Service Partner, Department of Civic Things supported the City’s product owner and project team with: Content strategy and design Plain language training Developing and editing content Creating several years of a public meetings archive The content on the … Continued
This is a chapter from Proudly Serving, contributed by Laine Hendricks and Rebecca Woodbury Overview Guiding principles help organizations align their values to their digital goals. They serve as an aspirational North Star to help teams make design and content decisions. Guiding principles enable collaboration and consistency so digital products achieve better outcomes and build … Continued
Digital Marin recently redesigned their website on the ProudCity platform. As a ProudCity Certified Service Partner, Department of Civic Things supported the organization with: Reorganizing and labeling pages Creating web content for their strategic plan, so it’s not just PDF Redesigning their digital resources The content on the new website prioritizes connecting people to digital resources … Continued
Santa Ana, California (pop. 332,610) recently launched a new website using the ProudCity platform, featuring their most common government digital services. As a ProudCity Certified Service Partner, Department of Civic Things supported the City’s product owner and project team with: Content strategy and design Plain language training Website accessibility training The content on the new … Continued
A new website project ends with a launch, but your website is never done. When you get feedback, you should report out about what you did. An easy way to do this is a regular update with a list of things you’ve done and things you are doing to improve the site. Sharing updates increases public … Continued
How to create sustainable and effective community engagement for your government agency Written in collaboration with Go Vocal (formerly CitizenLab), this guide walks you through the basics of digital community engagement and is meant to serve as a resource for beginners and seasoned practitioners alike. After all, setting a solid foundation for your community engagement … Continued
Purpose The purpose of an empowered government product owner is to make sure that a government service or program is effective and meets people’s needs. “There must be a single product owner who has the authority and responsibility to assign tasks and work elements; make business, product, and technical decisions; and be accountable for the … Continued
