This is a chapter from Proudly Serving, contributed by Laine Hendricks and Rebecca Woodbury Overview Guiding principles help organizations align their values to their digital goals. They serve as an aspirational North Star to help teams make design and content decisions. Guiding principles enable collaboration and consistency so digital products achieve better outcomes and build … Continued
Digital Marin recently redesigned their website on the ProudCity platform. As a ProudCity Certified Service Partner, Department of Civic Things supported the organization with: Reorganizing and labeling pages Creating web content for their strategic plan, so it’s not just PDF Redesigning their digital resources The content on the new website prioritizes connecting people to digital resources … Continued
Santa Ana, California (pop. 332,610) recently launched a new website using the ProudCity platform, featuring their most common government digital services. As a ProudCity Certified Service Partner, Department of Civic Things supported the City’s product owner and project team with: Content strategy and design Plain language training Website accessibility training The content on the new … Continued
How to create sustainable and effective community engagement for your government agency Written in collaboration with CitizenLab, part two of this series explores defining engagement and designing a sustainable and effective engagement strategy for your government agency. It covers the tactics you need to design a long-term engagement plan by defining the different types of … Continued
A new website project ends with a launch, but your website is never done. When you get feedback, you should report out about what you did. An easy way to do this is a regular update with a list of things you’ve done and things you are doing to improve the site. Sharing updates increases public … Continued
How to create sustainable and effective community engagement for your government agency Written in collaboration with CitizenLab, part one of this series explores the steps you need to take to create a sustainable and effective community engagement strategy for your government agency. In this guide you’ll find: Tips to better understand your community and your … Continued
Purpose The purpose of an empowered government product owner is to make sure that a government service or program is effective and meets people’s needs. “There must be a single product owner who has the authority and responsibility to assign tasks and work elements; make business, product, and technical decisions; and be accountable for the … Continued
In this CitizenLab webinar, Milzy Carrasco, Director of Community Engagement for Lancaster, PA and Rebecca Woodbury, who runs Department of Civic Things, discuss how local governments can combine online and offline community engagement to reach more people, build trust, and make more strategic and equitable decisions. From survey design to pop-up workshops, we discussed the … Continued
ICYMI explores the latest ideas, trends, and movements in GovTech every Friday. Join Joe Morris, Dustin Haisler, and Jed Pressgrove as they explore the future of government technology services with ProudCity and Department of Civic Things. Watch
Originally published May 2021 in GovTech Magazine: The company, which offers technology to help local governments set up and run their websites, is using certified partners so that agencies can use different firms for things like implementation and content development. The company provides open source technology for local government websites, but to actually own a … Continued
