We created a custom ChatGPT called Service Thing. It helps you write government services content that focuses on tasks and is easy to understand. Service Thing You can also use the guidance in our last post about using AI to help write content for a government service. Let us know if this helps you! We … Continued
Generative AI can create content based on patterns it has learned from existing data. A prompt for generative AI is a set of instructions that tells it what kind of content to create. This post explains the steps for preparing a generative AI prompt you can use to create draft government service content. An action … Continued
A government website often feels like a firehose of information. It’s overwhelming to read long paragraphs of text, especially on your phone. Content editors struggle to keep things up to date, especially when the same information appears on multiple pages. Structured content is a way to organize and present information in a way that makes … Continued
Generative AI (gen AI) is a useful tool that can help you write draft content for your government website. At this point in time, you can’t completely trust it to write perfect and accurate content. But using it can save you time. There are several free gen AI tools available. The most common ones are … Continued
If you want a great government website, you need a strong vendor to support you. A good vendor: Understands the importance of content and make it easy for you to manage it Has a deep understanding and commitment to digital accessibility and security Always gets better Most local governments rely on a vendor to support … Continued
Website content is one of the first things someone interacts with when learning about your government service. It should be part of your local government customer service strategy. A service helps someone do something and an action page is like digitally holding their hand through the process. The information in your service inventory is a … Continued
People come to your website to accomplish tasks. They want or need to do something. This means interacting with your digital government services. Some of your services are digital government services. Some are in-person and many are somewhere in between. Regardless, people should be able to find out about all of your services on your … Continued
Somerville, New Jersey (pop. 12,559) recently launched a new website using the ProudCity platform, featuring their most common government digital services. As a ProudCity Certified Service Partner, Department of Civic Things supported the City’s product owner with overall content strategy and design. A key focus for this project was to reduce the number of PDF … Continued
ProudCity customers can now hire Department of Civic Things to manage their day-to-day website content. This includes content management tasks like: News posts Meetings Pages Event listings Forms Documents We offer monthly or annual subscriptions, starting at $1,500 per year. Get started today!
The Pacific ADA Center recently launched a new website using the ProudCity platform. The content on the new website prioritizes the most common accessibility topics and services they provide. As a ProudCity Certified Service Partner, Department of Civic Things supported the City’s product owner and project team with: Content strategy and design Plain language training Digital … Continued
