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What is plain language (and why you need to use it)

Plain language helps governments convey complex information. Readers understand what they need quickly, with fewer questions and confusion.

What is digital accessibility (and why it matters)

When you make content accessible, you make it better for everyone. Learn how digital accessibility can improve your government website.

3 easy ways to get feedback on your government website

Make getting feedback from real people using your website part of your local government customer service strategy.

Effingham, Illinois launches new city website

Effingham, IL (pop. 12,220) launched a new city website using the ProudCity platform. The site prioritizes the most common services and tasks.

Understand department priorities to support customer service

Work with departments to develop a government content strategy for your new website that focuses on key programs and services.

What is a team agreement (and why you need one)

Use a team agreement to create a foundation of trust, accountability, and collaboration. This is an essential tool for a productive team.

Direct messaging: Rebecca Woodbury

I’ve always been inspired by the open source nature of public sector work - sharing and learning from each other in ways that lift us all up. Read GovFresh's chat with Department of Civic Things founder, Rebecca Woodbury.

Marin Flood Control District launches new website

Explore the newly launched website of Marin Flood Control District. Discover enhanced valuable resources, and improved accessibility for the community.

Set guiding principles

Discover the guiding principles that drive the Department of Civic Things. Explore our commitment to openness, innovation, and service in local governance.

Customer request form

This form is for existing customers. Use this to request support.

Digital Marin redesigns website

Witness the transformation as Digital Marin its website. Explore improved user experiences, innovative features, and the commitment to digital excellence.

Santa Ana, California launches new city website

Santa Ana, California (pop. 332,610) launched a new city website using the ProudCity platform, featuring common government digital services.

How to share updates (and why they increase public trust)

A new website project ends with a launch, but your website is never done. When you get feedback, you should report out about what you did.

Beginner’s guide to digital community engagement

Written in collaboration with CitizenLab, part one of this series explores the steps you need to take to create sustainable and effective community engagement.

How to empower the local government product owner

A empowered government product owner makes sure that a government service or program is effective and meets people’s needs.

Blending offline & online community engagement

In this CitizenLab webinar, Milzy Carrasco, Director of Community Engagement for Lancaster, PA and Rebecca Woodbury, who runs Department of Civic Things, discuss how local governments can combine online and offline community engagement to reach more people, build trust, and make more strategic and equitable decisions. From survey design to pop-up workshops, we discussed the...