The new web accessibility law could mean better government services for everyone. Seize the opportunity. Accessibility is good design When we make websites accessible, we design services that work better for everyone. Accessible websites make information: Easy to find Clear to understand Usable by everyone—regardless of their abilities Good design isn’t about aesthetics. It’s about … Continued
Written in partnership with ProudCity. Communication is critical to emergency management. When disaster strikes, government must share content in ways that meet the moment. Why it matters Effective disaster communications: Lets you update faster, frequently Builds trust in government Removes confusion Keeps people safe How they get it People get disaster updates from many sources: … Continued
Local government agencies need to soon comply with a new federal web accessibility law. This means all government web content needs to be accessible to people with disabilities. Learn how this applies to your agency and what you can start doing to make sure you comply. What this applies to This law applies to more … Continued
Most people learn about your government services and programs online. They don’t typically start on your homepage – they start with a Google search. This now means, they start with Gemini. AI tools like ChatGPT, Gemini, and Perplexity are answering questions about your services. Are they getting them right? This depends on how good your … Continued
You don’t need a big budget or a lot of staff to make a great website. When I started Department of Civic Things, I knew I wanted to work with small cities. About 85% of towns in America have fewer than 25,000 residents, and 76% have fewer than 5,000. With tiny budgets and few staff, … Continued
Challenged with a disorganized, outdated website, the borough of Somerville, NJ sought a solution. With expert guidance from ProudCity and Department of Civic Things, Somerville used a service-minded content design approach to transform their website. Somerville is a vibrant town buzzing with families and young professionals, but their website made it difficult for the local … Continued
Your website is the foundation of your digital government services and customer service. A helpful website that works well will increase public confidence and trust in government. In this guide, we’ll help you make the best local government website. We’ll provide a comprehensive rundown of a City website project, including: Why it’s important How to … Continued
Your website is the foundation of your government’s services and customer service. A good website makes it easy for people to get things done and this increases public trust in your organization. In this post, we’ll provide 6 tips for government website projects and why they are critical for your project’s success. 1. Help people … Continued
It’s that time of year again – business license renewals. If your renewal cycle is based on the calendar year, you are probably sending out reminders to hundreds or thousands of business owners right now. There’s usually quite a bit of customer service involved in this program. Business owners often: Get confused about what they … Continued
We created a custom ChatGPT called Service Thing. It helps you write government services content that focuses on tasks and is easy to understand. Service Thing You can also use the guidance in our last post about using AI to help write content for a government service. Let us know if this helps you! We … Continued
