Governments love FAQs. People don’t. We make FAQs because they seem like an easy way to provide information, but they actually make it harder for people to find what they are looking for. They force people to formulate what they need as a preset question. They have to scan a long, random list of questions … Continued
The new web accessibility law could mean better government services for everyone. Seize the opportunity. Accessibility is good design When we make government websites accessible, we design services that work better for everyone. Accessible websites make information: Easy to find Clear to understand Usable by everyone—regardless of their abilities Good design isn’t about aesthetics. It’s … Continued
In April 2026 a new web accessibility law goes into effect for state and local governments. If you have PDFs on your website (you probably have a lot), they need to be accessible (they probably are not). This is a big deal. Some qualify for exceptions (and you need to move them into clearly labeled … Continued
It’s hard to create content for local government permits. There’s a myriad of rules and processes. Things get muddled with if/then circumstances and special cases. This leads to confusion and sets the wrong expectations. A process that may in fact be simple appears overly burdensome. Or a complex process seems more simple than it is. … Continued
We often visit a local government website for a simple purpose: find street sweeping hours, pay a parking ticket. Instead of clarity, we’re met with a labyrinth of links, random information, and dead-end pages. The Library of Babel is a 1940s absurdist short story about overwhelming knowledge and the search for something meaningful. Its author, … Continued
Local government agencies need to soon comply with a new federal web accessibility law. This includes making sure documents, like PDFs, are accessible. If your government agency is typical, you have a lot of PDFs. Probably thousands. They are probably not accessible. It’s expensive to make PDFs accessible through remediation services. The underlying goal of … Continued
Buying things for your government agency can be intimidating. There are opaque and strict rules to follow. Sometimes we are tasked with buying something we don’t know much about. This is often the case when it comes to software and technology. I’ve been on both sides of procurement, once as a local government buyer and … Continued
Written in partnership with ProudCity. Communication is critical to emergency management. When disaster strikes, government must share content in ways that meet the moment. Why it matters Effective disaster communications: Lets you update faster, frequently Builds trust in government Removes confusion Keeps people safe How they get it People get disaster updates from many sources: … Continued
There’s a big election in November. While the news focuses on the presidential election, you most likely have local ballot measures and open seats on your City Council. Our communities are stronger when more people run for local office. But getting people interested in running for City Council can be hard. The process can feel … Continued
Local government agencies need to soon comply with a new federal web accessibility law. This means all government web content needs to be accessible to people with disabilities. Learn how this applies to your agency and what you can start doing to make sure you comply. What this applies to This law applies to more … Continued
