Somerville, New Jersey (pop. 12,559) recently launched a new website using the ProudCity platform, featuring their most common government digital services. As a ProudCity Certified Service Partner, Department of Civic Things supported the City’s product owner with overall content strategy and design. A key focus for this project was to reduce the number of PDF … Continued
ProudCity customers can now hire Department of Civic Things to manage their day-to-day website content. This includes content management tasks like: News posts Meetings Pages Event listings Forms Documents We offer monthly or annual subscriptions, starting at $1,500 per year. Get started today!
The Pacific ADA Center recently launched a new website using the ProudCity platform. The content on the new website prioritizes the most common accessibility topics and services they provide. As a ProudCity Certified Service Partner, Department of Civic Things supported the City’s product owner and project team with: Content strategy and design Plain language training Digital … Continued
If your government website is like most, it has a lot of PDF documents. They outline steps to a process, answer frequently asked questions, provide checklists, list requirements. They are very common and they are a problem. Most PDFs are not accessible The best way to make a PDF accessible is to do so from … Continued
Plain language helps you convey complex information. Your readers understand and get what they need quickly, with fewer questions and less confusion. As a government, using plain language will help you improve your services, forms, and public information. Benefits of plain language: Helps people know what information means the first time they read it. Makes … Continued
Why digital accessibility matters 1 in 4 Americans are living with some type of disability. 4.6% are blind or have serious difficulty seeing. 5.9% are deaf or have serious difficulty hearing. 12.8% are living with a cognitive disability like dyslexia, attention deficit, or autism. About 1 in 12 men are colorblind. It’s the law. Section … Continued
When you make a new website, it’s important to get feedback on it to make sure it works for people. Getting feedback on your website should be part of your government customer service strategy. If you don’t have the time or budget to do extensive user research, here are 3 easy ways to get feedback … Continued
Effingham, IL (pop. 12,220) recently launched a new city website using the ProudCity platform. As a ProudCity Certified Service Partner, Department of Civic Things supported the City’s product owner and project team with: Content strategy and design Plain language training Website accessibility training Developing content for Public Works and Utility billing The content on the new … Continued
When you work with departments on a new website, it’s helpful to begin by learning about their priorities. Once you understand them, you can work on ways to make their key services easy to find. This will help you develop a government content strategy. Each department has its own mission and operational goals. Depending on … Continued
A team agreement is a shared set of norms and expectations that define how team members will interact. Sometimes they are referred to as working agreements. They create a foundation for: Trust Accountability Collaboration Why team agreements matter Team agreements pave the way for a productive and effective work environment. They provide a framework for … Continued
