Website content is one of the first things someone interacts with when learning about your government service. It should be part of your local government customer service strategy. A service helps someone do something and an action page is like digitally holding their hand through the process. The information in your service inventory is a … Continued
People come to your website to accomplish tasks. They want or need to do something. This means interacting with your digital government services. Some of your services are digital government services. Some are in-person and many are somewhere in between. Regardless, people should be able to find out about all of your services on your … Continued
Somerville, New Jersey (pop. 12,559) recently launched a new website using the ProudCity platform, featuring their most common government digital services. As a ProudCity Certified Service Partner, Department of Civic Things supported the City’s product owner with overall content strategy and design. A key focus for this project was to reduce the number of PDF … Continued
ProudCity customers can now hire Department of Civic Things to manage their day-to-day website content. This includes content management tasks like: News posts Meetings Pages Event listings Forms Documents We offer monthly or annual subscriptions, starting at $1,500 per year. Get started today!
The Pacific ADA Center recently launched a new website using the ProudCity platform. The content on the new website prioritizes the most common accessibility topics and services they provide. As a ProudCity Certified Service Partner, Department of Civic Things supported the City’s product owner and project team with: Content strategy and design Plain language training Digital … Continued
If your government website is like most, it has a lot of PDF documents. They outline steps to a process, answer frequently asked questions, provide checklists, list requirements. They are very common and they are a problem. Most PDFs are not accessible The best way to make a PDF accessible is to do so from … Continued
Plain language helps you convey complex information. Your readers understand and get what they need quickly, with fewer questions and less confusion. As a government, using plain language will help you improve your services, forms, and public information. Benefits of plain language: Helps people know what information means the first time they read it. Makes … Continued
Why digital accessibility matters 1 in 4 Americans are living with some type of disability. 4.6% are blind or have serious difficulty seeing. 5.9% are deaf or have serious difficulty hearing. 12.8% are living with a cognitive disability like dyslexia, attention deficit, or autism. About 1 in 12 men are colorblind. It’s the law. Section … Continued
When you make a new website, it’s important to get feedback on it to make sure it works for people. Getting feedback on your website should be part of your government customer service strategy. If you don’t have the time or budget to do extensive user research, here are 3 easy ways to get feedback … Continued
Effingham, IL (pop. 12,220) recently launched a new city website using the ProudCity platform. As a ProudCity Certified Service Partner, Department of Civic Things supported the City’s product owner and project team with: Content strategy and design Plain language training Website accessibility training Developing content for Public Works and Utility billing The content on the new … Continued
