Why digital accessibility matters 1 in 4 Americans are living with some type of disability. 4.6% are blind or have serious difficulty seeing. 5.9% are deaf or have serious difficulty hearing. 12.8% are living with a cognitive disability like dyslexia, attention deficit, or autism. About 1 in 12 men are colorblind. It’s the law. Section … Continued
When you make a new website, it’s important to get feedback on it to make sure it works for people. Getting feedback on your website should be part of your government customer service strategy. If you don’t have the time or budget to do extensive user research, here are 3 easy ways to get feedback … Continued
Effingham, IL (pop. 12,220) recently launched a new city website using the ProudCity platform. As a ProudCity Certified Service Partner, Department of Civic Things supported the City’s product owner and project team with: Content strategy and design Plain language training Website accessibility training Developing content for Public Works and Utility billing The content on the new … Continued
When you work with departments on a new website, it’s helpful to begin by learning about their priorities. Once you understand them, you can work on ways to make their key services easy to find. This will help you develop a government content strategy. Each department has its own mission and operational goals. Depending on … Continued
A team agreement is a shared set of norms and expectations that define how team members will interact. Sometimes they are referred to as working agreements. They create a foundation for: Trust Accountability Collaboration Why team agreements matter Team agreements pave the way for a productive and effective work environment. They provide a framework for … Continued
I’ve always been inspired by the open source nature of public sector work – sharing and learning from each other in ways that lift us all up. Read GovFresh’s chat with Department of Civic Things founder, Rebecca Woodbury.
The Marin Flood Control District recently launched a new website using the ProudCity platform. As a ProudCity Certified Service Partner, Department of Civic Things supported the City’s product owner and project team with: Content strategy and design Plain language training Developing and editing content Creating several years of a public meetings archive The content on the … Continued
This is a chapter from Proudly Serving, contributed by Laine Hendricks and Rebecca Woodbury Overview Guiding principles help organizations align their values to their digital goals. They serve as an aspirational North Star to help teams make design and content decisions. Guiding principles enable collaboration and consistency so digital products achieve better outcomes and build … Continued
Digital Marin recently redesigned their website on the ProudCity platform. As a ProudCity Certified Service Partner, Department of Civic Things supported the organization with: Reorganizing and labeling pages Creating web content for their strategic plan, so it’s not just PDF Redesigning their digital resources The content on the new website prioritizes connecting people to digital resources … Continued
Santa Ana, California (pop. 332,610) recently launched a new website using the ProudCity platform, featuring their most common government digital services. As a ProudCity Certified Service Partner, Department of Civic Things supported the City’s product owner and project team with: Content strategy and design Plain language training Website accessibility training The content on the new … Continued
