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How to use AI to write content for a government service

Here’s a generative AI prompt you can use to create draft content for your government services, actions, or tasks.

What is structured content (and why it’s important)

A government website feels like a firehose of information. Structured content helps organize it so it's easy to manage and for people to use.

How to use generative AI to write government website content

Use generative AI as a writing aide for developing website content. It can help spark ideas, simplify, and summarize.

9 things to look for in a government website vendor

If you want a great website, you need a strong government website vendor. Learn how to evaluate them in the website vendor selection process.

How to create an action page for a government service

A service helps someone do something and an action page is like digitally holding their hand through the process.

How to create an inventory of your government services

People come to your website to accomplish tasks. They want or need to do something. This means interacting with digital government services.

Somerville, New Jersey launches new city website

Somerville, New Jersey launched a new website, featuring their most common government services and reducing the number of PDFs.

Now offering content management for ProudCity customers

ProudCity customers can hire Department of Civic Things to manage day-to-day website content. This includes updates, new pages, and more.

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Local government consultant for city websites and government digital services, helping you serve your community better with content design.

Pacific ADA Center launches new website for accessibility services

The Pacific ADA Center launched a new website using the ProudCity platform. The site features guidance for website accessibility.

Why governments should get rid of PDF documents

If your government website is like most, it has a lot of PDF documents. It’s expensive to make them accessible. And people don't like them.

What is plain language (and why you need to use it)

Plain language helps governments convey complex information. Readers understand what they need quickly, with fewer questions and confusion.

What is digital accessibility (and why it matters)

When you make content accessible, you make it better for everyone. Learn how digital accessibility can improve your government website.

3 easy ways to get feedback on your government website

Make getting feedback from real people using your website part of your local government customer service strategy.

Effingham, Illinois launches new city website

Effingham, IL (pop. 12,220) launched a new city website using the ProudCity platform. The site prioritizes the most common services and tasks.

Understand department priorities to support customer service

Work with departments to develop a government content strategy for your new website that focuses on key programs and services.

What is a team agreement (and why you need one)

Use a team agreement to create a foundation of trust, accountability, and collaboration. This is an essential tool for a productive team.

Direct messaging: Rebecca Woodbury

I’ve always been inspired by the open source nature of public sector work - sharing and learning from each other in ways that lift us all up. Read GovFresh's chat with Department of Civic Things founder, Rebecca Woodbury.

Marin Flood Control District launches new website

The Marin Flood Control District recently launched a new website using the ProudCity platform. As a ProudCity Certified Service Partner, Department of Civic Things supported the City’s product owner and project team with: Content strategy and design Plain language training Developing and editing content Creating several years of a public meetings archive The content on the...

Set guiding principles

This is a chapter from Proudly Serving, contributed by Laine Hendricks and Rebecca Woodbury Overview Guiding principles help organizations align their values to their digital goals. They serve as an aspirational North Star to help teams make design and content decisions. Guiding principles enable collaboration and consistency so digital products achieve better outcomes and build...

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