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The controversial file format beloved by government. This week, Luke Fretwell invited me on the GovFresh podcast to talk about government PDFs. We talk about the 90s, what it’s like to download a PDF on your phone, and what governments can do instead of PDFs. Listen to the podcast About Luke Luke is an entrepreneur,...

Originally published March 2025 in the Houston Landing: Among the most visited webpages for the city of Houston and Harris County is the home page. Houston’s home page was viewed 1.6 million in fiscal year 2024; 2 million people accessed the county’s home page. Making those pages easy to navigate is important, researchers say. “You...

The new web accessibility law could mean better government services for everyone. Seize the opportunity. Accessibility is good design When we make government websites accessible, we design services that work better for everyone. Accessible websites make information: Easy to find Clear to understand Usable by everyone—regardless of their abilities Good design isn’t about aesthetics. It’s...

What we do [Bulleted list describing the specific work you do, in plain language. 160 characters max.] Mission (optional) [Mission statement.] Values (optional) [Values statement or bulleted list.] Divisions [Division name] [Brief description of what they do. 100 words max.] [Division name] [Brief description of what they do. 100 words max.] [Division name] [Brief description...

[A brief, easy-to-understand description of your department’s work. Don’t just use your mission statement. 160 characters max.] In this department [text version] [List up to 6 important pages, such as major topics or divisions in your department. Use this version if you don't have simple images for the image set version.] [Page title] [Description, 160...

[Provide a more detailed description of the project. If you have photos, you can include them here.] Cost and funding [Include the total project cost and list funding sources, if necessary.] Project history [Provide background information about what led to this project.]

[Describe what kinds of documents are here. Create a document category for the project. Select both department and the project categories when you upload documents. When this page is removed, delete the project category.]

[Describe the overall community input process. Include information about advisory committees or public bodies involved in the process.] Provide input Send us your feedback on the project. [add form]

[Describe when the project begins and ends.] Phase 1: [name] [Describe what will happen in this phase, including the timeline.] Phase 2: [name] [Describe what will happen in this phase, including the timeline.] Phase 3: [name] [Describe what will happen in this phase, including the timeline.]

[Briefly describe the goal or desired outcome of the project. 160 characters max.] Description [Provide more details about the project. 150 words max.] [image or map]

[Briefly describe the goal or desired outcome of the project. 160 characters max.] Description [Provide more details about the project. 150 words max.] [image or map] Status and timeline [Describe the status of the project, such as in design or under construction. Include timeline information, including an estimate for completion.] About [Provide a more detailed...

Find layout and content templates for ProudCity websites.

In April 2026 a new web accessibility law goes into effect for state and local governments. If you have PDFs on your website (you probably have a lot), they need to be accessible (they probably are not). This is a big deal. Some qualify for exceptions (and you need to move them into clearly labeled...

It’s hard to create content for local government permits. There’s a myriad of rules and processes. Things get muddled with if/then circumstances and special cases. This leads to confusion and sets the wrong expectations. A process that may in fact be simple appears overly burdensome. Or a complex process seems more simple than it is....

Clear Creek Recreation recently launched a new website using the ProudCity platform. The new site organizes information so people can easily find classes and activities. Department of Civic Things supported their project team with: Content strategy and design Developing content Building out the site Online forms Check our their new website.

We often visit a local government website for a simple purpose: find street sweeping hours, pay a parking ticket. Instead of clarity, we're met with a labyrinth of links, random information, and dead-end pages. The Library of Babel is a 1940s absurdist short story about overwhelming knowledge and the search for something meaningful. Its author,...

Local government agencies need to follow a new web accessibility law. Learn how it applies to PDFs and how to comply.

Public procurement can be daunting. Learn what to avoid and how to increase competition, when buying software for your government agency.

The Santa Ana Zoo recently launched a new website using the ProudCity platform. The content on the new website prioritizes the most common topics, including tickets, events, and educational information. Department of Civic Things supported their project team with: Content strategy and design Plain language training Web accessibility training Developing and editing content Online forms Check...

Communication is critical to emergency management. When disaster strikes, government must share content in ways that meet the moment.

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