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ProudCity customers can hire Department of Civic Things to manage their day-to-day website content. This includes: News posts Meetings Pages Event listings Forms Documents Turnaround time 24-hour turnaround time for small changes (typically the change will occur same day) For more complex requests, we will provide you with an estimate of hours and turnaround time...

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Santa Ana, CA (pop. 332,610) recently launched a new website using the ProudCity platform. As a ProudCity Certified Service Partner, Department of Civic Things supported the City’s product owner and project team with: Content strategy and design Plain language training Website accessibility training The content on the new website prioritizes the most common services and...

How to create sustainable and effective community engagement for your government agency Written in collaboration with CitizenLab, part two of this series explores defining engagement and designing a sustainable and effective engagement strategy for your government agency. It covers the tactics you need to design a long-term engagement plan by defining the different types of...

Getting out of the hamster wheel is hard. We know we need to spend more time learning new things. We know we need to spend more time working on hard things. But the emails. And the meetings. The paperwork. The interruptions. Just. Don’t. Stop. We’re creating a learning opportunity where you will have the space, time,...

How to create sustainable and effective community engagement for your government agency Written in collaboration with CitizenLab, part one of this series explores the steps you need to take to create a sustainable and effective community engagement strategy for your government agency. In this guide you'll find: Tips to better understand your community and your...

Purpose The purpose of an empowered product owner is to make sure that a government service or program is effective and meets people’s needs. “There must be a single product owner who has the authority and responsibility to assign tasks and work elements; make business, product, and technical decisions; and be accountable for the success...

In this CitizenLab webinar, Milzy Carrasco, Director of Community Engagement for Lancaster, PA and Rebecca Woodbury, who runs Department of Civic Things, discuss how local governments can combine online and offline community engagement to reach more people, build trust, and make more strategic and equitable decisions. From survey design to pop-up workshops, we discussed the...

ICYMI explores the latest ideas, trends, and movements in GovTech every Friday. Join Joe Morris, Dustin Haisler, and Jed Pressgrove as they explore the future of government technology services with ProudCity and Department of Civic Things. Watch

Originally published May 2021 in GovTech Magazine: The company, which offers technology to help local governments set up and run their websites, is using certified partners so that agencies can use different firms for things like implementation and content development. The company provides open source technology for local government websites, but to actually own a...

A critical breakdown with how local governments launch and maintain managed web services is that they typically rely on one company to do everything -- from services (content and digital) to software (product development and technical support). Through our new ProudCity Certified Service Partners program, local governments can now partner with content and digital delivery...

Why accessibility matters 1 in 4 Americans are living with some type of disability. 4.6% are blind or have serious difficulty seeing. 5.9% are deaf or have serious difficulty hearing. 10.3% are living with a cognitive disability like dyslexia, attention deficit, or autism. About 1 in 12 men are colorblind. It’s the law. Section 508...

Department of Civic Things is a Certified ProudCity Service Partner.

Plain language helps you convey complex information. Your readers understand and get what they need quickly, with fewer questions and less confusion.

In this episode, Voices of the Community features the voices of the cofounder of CivicMakers Judi Brown, Assistant Director of Human Resources at the City of San Jose Kelli Parmley, and former Director of Digital Services and Open Government for the City of San Rafael, Rebecca Woodbury. We focus on the impact that the COVID-19...

The under-resourced nature of local government often leads to de-prioritization of workplace culture. At the same time, it adds pressure to increase efficiency. The “do more with less” mantra sounds like tired nails on a chalkboard to most public servants. Work culture is made up of several elements including: Purpose (this inspires and motivates us...

Originally published March 2021 in StateScoop: To help small cities and towns go digital, the former digital service director of San Rafael, California, recently announced that she’s launching her own civic technology consultancy. The business, called the Department of Civic Things, is Rebecca Woodbury’s first venture since departing San Rafael in January after 12 years with...

Originally published March 2021 in GovTech Magazine: Rebecca Woodbury, the digital services chief for the city of San Rafael, Calif., who made a name for herself as an outspoken advocate for innovation in local government, has started her own company. The startup, called Department of Civic Things, is a consultancy Woodbury has created to carry on her work...

A collection of helpful documents, presentations, and the Civic Things Handbook.

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