ProudCity Certified Service Partner

Department of Civic Things is proud to be a Certified ProudCity Service Partner.

About

ProudCity Certified Service Partner logo

The ProudCity Certified Service Partners program is a marketplace of content and service design experts using the ProudCity platform to support local government digital service efforts.


ProudCity

ProudCity icon

ProudCity is a platform that makes it easy and cost-effective for local governments to launch and manage digital government operations, including websitesmeetingsonline formspayments and more.


Benefits

  • Separate your content strategy from your technology implementation.
  • Support your project team with external content expertise.
  • Learn content design and how to write for government websites.

Services

Services we offer through the ProudCity Certified Service Partners program.

Strategy

Provide a review/recommendations for content, governance and communications.

Implementation

Help execute on concise, accessible content, images, documents and search engine optimization.

Coaching

Training and mentorship on content, design and product management.


Pricing

Flat fee pricing framework for ProudCity website projects.

Thing 1

Good for a single department that needs special attention (and can help guide others).


$6,000

Includes:

  • 40 hours
  • ~50 pages
  • ~30 other*

Services

  • Manage project for department
  • Create department-specific content for:
    • Pages
    • Answers*
    • Events*
    • Documents*
    • Simple online forms*
  • Provide strategic content advice
    • Department page architecture, page titles and menu labels
    • Image selection and placement
  • Coach department on:
    • Plain language
    • Accessibility
    • Content design

Add-ons

  • Homepage and landing pages - $900
  • Answers - $1,800

Thing 2

Good for content strategy expertise and an extra set of hands to augment your internal team.


$8,000 (<25K population), includes:

  • 54 hours
  • ~75 pages
  • ~50 other*

$10,000 (25-50K population), includes:

  • 70 hours
  • ~100 pages
  • ~75 other*

For cities with >50K population, contact for custom pricing.


Services

  • Support project manager
  • Create content for:
    • Pages
    • Answers*
    • Events*
    • Documents*
    • Simple online forms*
  • Provide strategic content advice
    • Site architecture, page titles and menu labels
    • Image selection and placement
  • Coach content team on:
    • Plain language
    • Accessibility
    • Content design

Thing 3

Good for additional support and coaching, plus more help with content creation.


$12,000 (<25K population), includes:

  • 80 hours
  • ~100 pages
  • ~100 other*

$16,000 (25-50K population), includes:

  • 110 hours
  • ~150 pages
  • ~150 other*

For cities with >50K population, contact for custom pricing.


Services

All services included in the "Thing 2" tier, plus:

  • Support project manager
  • Coach internal product managers and owners
  • Create content for:
    • Homepage
    • Landing pages

Thing 4

Good for if you need someone to lead your internal team and help with most of the content creation.


$18,000 (<25K population), includes:

  • 120 hours
  • ~120 pages
  • ~120 other*

$25,000 (25-50K population), includes:

  • 170 hours
  • ~200 pages
  • ~200 other*

For cities with >50K population, contact for custom pricing.


Services

All services included in "Thing 3" tier, plus:

  • Manage your internal content team

*Other: answers, simple online forms, events, documents

If max hours are reached, time is billed at $150 per hour. Complex forms are also billed at $150 per hour.


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  • Desired services
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