ProudCity Certified Service Partner
Department of Civic Things is proud to be a Certified ProudCity Service Partner.
About

The ProudCity Certified Service Partners program is a marketplace of content and service design experts using the ProudCity platform to support local government digital service efforts.
ProudCity is a platform that makes it easy and cost-effective for local governments to launch and manage digital government operations, including websites, meetings, online forms, payments and more.
Benefits
- Separate your content strategy from your technology implementation.
- Support your project team with external content expertise.
- Learn content design and how to write for government websites.
Services
Services we offer through the ProudCity Certified Service Partners program.
Strategy
Review and make recommendations for content, governance and communications.
Implementation
Help execute on content, images, documents and search engine optimization.
Coaching
Training and mentorship on content, design and product management.
Content
Manage your day-to-day website content needs.
Pricing
Flat fee pricing framework for new ProudCity website projects.
Thing 1
Good for a single department that needs special attention (and can help guide others).
$6,000
Includes:
- 40 hours
- ~50 pages
- ~30 other*
Services
- Manage project for department
- Create department-specific content for:
- Pages
- Answers*
- Events*
- Documents*
- Simple online forms*
- Provide strategic content advice
- Department page architecture, page titles and menu labels
- Image selection and placement
- Coach department on:
- Plain language
- Accessibility
- Content design
Add-ons
- Homepage and landing pages - $900
- Answers - $1,800
Thing 2
Good for content strategy expertise and an extra set of hands to augment your internal team.
$9,000 (<25K population), includes:
- 54 hours
- ~75 pages
- ~50 other*
$12,000 (25-50K population), includes:
- 70 hours
- ~100 pages
- ~75 other*
For cities with >50K population, contact for custom pricing.
Services
- Support project manager
- Conduct a page audit
- Create content for:
- Pages
- Answers*
- Events*
- Documents*
- Simple online forms*
- Provide strategic content advice
- Site architecture, page titles and menu labels
- Image selection and placement
- Coach content team on:
- Plain language
- Accessibility
- Content design
Thing 3
Good for additional support and coaching, plus more help with content creation.
$12,000 (<25K population), includes:
- 80 hours
- ~100 pages
- ~100 other*
$18,000 (25-50K population), includes:
- 110 hours
- ~150 pages
- ~150 other*
For cities with >50K population, contact for custom pricing.
Services
All services included in the "Thing 2" tier, plus:
- Support project manager
- Coach internal product managers and owners
- Create content for:
- Homepage
- Landing pages
Thing 4
Good for if you need someone to lead your internal team and help with most of the content creation.
$19,000 (<25K population), includes:
- 120 hours
- ~120 pages
- ~120 other*
$26,500 (25-50K population), includes:
- 170 hours
- ~200 pages
- ~200 other*
For cities with >50K population, contact for custom pricing.
Services
All services included in "Thing 3" tier, plus:
- Manage your internal content team
*Other: answers, simple online forms, events, documents
If max hours are reached, time is billed at $150 per hour. Complex forms are also billed at $150 per hour.
ProudCity content management
Monthly or annual content subscriptions for ProudCity customers.
ProudCity customers can hire Department of Civic Things to manage their day-to-day website content. This includes:
- News posts
- Meetings
- Pages
- Event listings
- Forms
- Documents
Turnaround time
- 24-hour turnaround time for small changes (typically the change will occur same day)
For more complex requests, we will provide you with an estimate of hours and turnaround time
Pricing
Subscription: flat fee monthly or annual subscription pricing:
- Up to 5 hours per month: $750/mo
- Up to 10 hour per month: $1,400/mo
- Up to 20 hours per month: $2,300/mo
- Up to 10 hours per year: $1,500/yr
If maximum hours are exceeded, $125 per hour.
Onboarding: One-time onboarding for new customers: $350