City websites and digital government services

Helping you serve your community better through content design and plain language.

Local government consultant services

We offer public sector consulting services for city websites and digital government services.

Strategy

Content design for city websites.

Culture

Get aligned and get work done.

Implementation

Design and build websites and services.

Training & coaching

Empower continuous improvement.

Latest

Read more posts »

Subscribe

Sign up to get our newsletter.

ProudCity Certified Service Partner

Department of Civic Things is proud to be a Certified ProudCity Service Partner.

ProudCity is a platform that makes it easy and cost-effective for local governments to launch and manage digital government operations, including websites, meetings, online forms, payments and more.

Learn how we can help you build a ProudCity website »

Featured AI government solutions

Use our AI writing assistants and tools to help you write everyday government content.

icon with a robot and a pencil writing
Service Thing

Build government content that helps people get the services they need.

icon showing a pencil writing
Staff Report Thing

Create professional, clear staff reports for local government.

accessibility icon
Accessibility Thing

Learn how to comply with local government website accessibility rules.

Achieve your customer service goals with content design

Your website underpins your customer service. When people understand your programs and services, they call and email you less.

This saves them time (and yours too). It also increases their confidence and trust in your organization.

Content design helps people:

  • Find what they are looking for
  • Understand information easily
  • Take actions in the right order
  • Complete forms correctly
  • Know what to expect

People want more digital government services

People want to interact with your agency easily and quickly. The experience doesn’t have to be delightful, it just has to work.

The more you tailor your content to specific actions and audiences, the more successful your services will be.

We can help you:

  • Create an inventory of your services
  • Find out how good they are
  • Improve your service content
  • Reduce user errors
  • Create a feedback loop for future improvement

Our customers

City of Santa Ana logo
Logo for Town of Fairfax, California
Logo for City of Piedmont, California
Seal logo for Borough of Somerville, New Jersey
Logo for County of Marin
Logo for Pacific ADA Center
Logo for City of Effingham, IL
City of Walnut Creek logo
Logo for City of San Rafael
Logo for City of Sausalito
Logo for City of Mebane, NC

What they say

Working with Department of Civic Things dramatically enhanced our online presence and improved service delivery. Rebecca and her team are skilled in translating complex government jargon into user-friendly content.

Our website saw significant improvements in accessibility, readability, and search engine optimization. Additionally, Rebecca's leadership style and approach to collaborating with staff made reaching our goals an enjoyable endeavor.

-- Liz Payne, Digital Services Manager for the City of Walnut Creek

When the City of Santa Ana built our new city website, Department of Civic Things was critical in making sure we did it right by focusing on user needs.

Rebecca guided our cross-departmental team of City employees through user-centered design principles, plain language, and accessibility. With these priorities in mind, we took a content-first approach and built a new City website that is easy to use and works for everyone.

-- Daniel Soto, Principal Management Analyst for the City of Santa Ana

Contact

Brochure

Handbook

Close window